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App Not Detecting Meetings

Common solutions when MuteDeck isn't recognizing your video calls.

Quick Fixes​

Try these solutions in order - many issues are resolved by the first few steps:

1. Enable "Always Show Meeting Controls"​

The most common issue is hidden meeting controls. There's a setting called Always show meeting controls, which needs to be enabled in your meeting app.

In Zoom, it's located under Settings → General → Always show meeting controls:

Zoom always show meeting controls

For other apps:

  • Teams: Settings → General → Application → Show meeting controls
  • Google Meet: Controls are always visible with browser extension
  • Webex: Settings → General → Show meeting controls

2. Check App Language Settings​

MuteDeck requires specific languages for some apps:

SoftwareSupported Languages
DiscordAll languages
Google MeetAll languages (via browser extension)
Microsoft Teams Classic🇬🇧 English only (unless using API integration)
Microsoft Teams v2All languages
Riverside.fmAll languages
StreamYard🇬🇧 English only
Web version of TeamsAll languages
Web version of ZoomAll languages
Webex🇬🇧 English only
Zoom🇩🇪 🇬🇧 🇪🇸 🇫🇷 🇮🇩 🇮🇹 🇯🇵 🇰🇷 🇳🇱 🇵🇱 🇵🇹 🇷🇺 🇹🇷 🇻🇳

To change your app language:

3. Install Browser Extension (Web Meetings)​

For Google Meet, web-based Zoom, or web-based Teams:

  1. Install the extension:

  2. Check extension status:

4. Verify macOS Permissions​

On macOS, MuteDeck needs special permissions:

  1. Open System Preferences/Settings

  2. Go to Privacy & Security

  3. Check Accessibility section:

    • Look for MuteDeck in the list
    • If not there, click "+" and add /Applications/MuteDeck/MuteDeck.app
    • Ensure the checkbox is checked

  4. Check Automation section:

    • Look for MuteDeck in the list
    • If not there, click "+" and add MuteDeck.app
    • Ensure the checkbox is checked
Permission Reset

These permissions may reset when you update macOS or MuteDeck. Simply re-enable them if MuteDeck stops working after an update.

Yellow Triangle Error​

If you see a yellow triangle when pressing a MuteDeck button on your Stream Deck:

  1. Restart Stream Deck software - this usually resolves plugin issues
  2. Check MuteDeck is running - the plugin requires MuteDeck to be active
  3. Reinstall plugin if problem persists

Advanced Troubleshooting​

Multiple Call Apps Running​

MuteDeck can only detect one active call at a time. If you have multiple meeting apps open, it may not detect the correct one.

Close unused meeting applications:

  • Only run one meeting app at a time when possible
  • MuteDeck detects the most recently active meeting
  • Browser tabs: Close unused meeting tabs

Firewall and Network Issues​

Windows Firewall​

  • Allow MuteDeck through Windows Defender Firewall
  • Both private and public networks if you use different networks
  • Port 3491: Should be allowed for localhost connections

Corporate Networks​

  • VPN interference: Try connecting without VPN
  • Proxy settings: May block localhost connections
  • IT restrictions: Check with IT about allowing MuteDeck

App-Specific Issues​

Zoom Issues​

  • Multiple Zoom versions: Uninstall unused versions (web vs desktop)
  • Zoom updates: Restart MuteDeck after Zoom updates
  • Meeting controls hidden: Check the "Always show meeting controls" setting

Google Meet Issues​

  • Extension not installed: Required for Google Meet
  • Multiple Google accounts: Try using an incognito window
  • Meet updates: Google frequently updates - keep extension updated

Webex Issues​

  • Limited support: Cisco actively works against third-party integrations
  • English only: Webex must be set to English
  • Inconsistent functionality: May work intermittently

Teams API Issues​

  • Multiple third-party apps: Teams doesn't handle multiple API connections well - remove other integrations
  • API token empty: Generate a new token in Teams settings
  • Connection failed: Restart both Teams and MuteDeck

Checking MuteDeck Status​

System Tray/Menu Bar​

  • Windows: Look for MuteDeck icon in system tray (notification area)
  • macOS: Look for MuteDeck icon in menu bar
  • Not visible: MuteDeck may not be running

Meeting Detection Status​

When MuteDeck detects a meeting, it shows:

  • "Active Call Detected" with app name
  • Meeting controls become available
  • Status indicators show current state

When no meeting is detected:

  • "No Call Detected"
  • System microphone control available as fallback
  • Gray/disabled status for video controls

Getting Help​

If these steps don't resolve your issue:

  1. Check our other guides:

  2. Contact support:

    • Visit mutedeck.com/contact-us
    • Include your operating system and meeting app details
    • Describe what you've already tried

  3. Community resources:

    • Check recent updates at mutedeck.com
    • Known issues are often posted on our website

Remember: Even if MuteDeck doesn't detect your specific meeting app, it can still control your system microphone, giving you mute functionality with any video calling software!