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Finding Logs for MuteDeck Support

When you contact MuteDeck support, we may ask for your log file and a few details about your setup. This helps us see what MuteDeck detected, which meeting app was active, and whether anything failed in the background.

Windows​

  1. Press Win + R.
  2. Paste this path: %LOCALAPPDATA%\MuteDeck
  3. Press Enter.
  4. Attach this file to your support reply: mutedeck.log

Full path: %LOCALAPPDATA%\MuteDeck\mutedeck.log

macOS​

  1. Open Finder.
  2. In the menu bar, choose Go → Go to Folder…
  3. Paste this path: ~/Library/Application Support/MuteDeck
  4. Press Enter.
  5. Attach this file to your support reply: mutedeck.log

Full path: ~/Library/Application Support/MuteDeck/mutedeck.log

Other files that may help

If support asks for the full MuteDeck data directory, send the contents of the same folder listed above.

It may include files such as:

  • mutedeck.log
  • mutedeck.db
  • mutedeck.dat

The log file is usually the most important one. Only send the other files if support specifically asks for them.

If MuteDeck is crashing on macOS

macOS may create a crash report separately from the MuteDeck log.

To check:

  1. Open Console.app.
  2. Go to Crash Reports.
  3. Look for reports named MuteDeck.
  4. If there is a recent report, attach it to your support reply.

Include these details too

When sending logs to support, please also include:

  • Your MuteDeck version.
  • Your operating system and version.
  • Which meeting app you are using, for example Zoom, Microsoft Teams, Slack, Discord, or the other app.
  • A screenshot that shows both the active call and MuteDeck at the same time, if possible.