# Troubleshooting

There are a few reasons why MuteDeck won't discover your calls:

# 1. The meeting control toolbar is automatically hidden.

There's a setting called Always show meeting controls, which needs to be enabled. There are similar settings in the other conference call apps. Otherwise, MuteDeck will not be able to detect the status.

In Zoom, it's located under Settings -> General -> Always show meeting controls:

zoom always show meeting controls

# 2. Zoom, Teams, Webex, or Google Meet is set to an unsupported language.

Currently, MuteDeck supports English only for Microsoft Teams, Webex, and Google Meet. Zoom has more support. Here are the supported languages:

Software Languages
Cisco Webex (*1) 🇬🇧
Google Meet 🇬🇧
Microsoft Teams 🇬🇧 (all languages are supported when using the Third-Party API integration. Click the Set up Microsoft Teams button. Only exception is the record toggle.)
Zoom 🇩🇪 🇬🇧 🇪🇸 🇫🇷 🇮🇩 🇮🇹 🇯🇵 🇰🇷 🇳🇱 🇵🇱 🇵🇹 🇷🇺 🇹🇷 🇻🇳 🇨

Changing your language for: Cisco Webex (opens new window), Google Meet (opens new window), Microsoft Teams (opens new window), Zoom (opens new window)

  1. Cisco Webex note: Cisco is actively working against apps like MuteDeck, and I can't guarantee Webex will work on your computer.

# 3. Microsoft Teams isn't recognized until you hover over the controls.

On Windows only, before MuteDeck can see the controls of a Teams call, the controls need to be used. When it first sees the Teams call window, MuteDeck toggles the video twice. It does this using the default key shortcut (ctrl+shift+o). If you have changed the shortcut, please update this file: C:\Program Files\MuteDeck\languages\windows\shortcuts.ini

Open it with a text editor and change this line:


# 4. MacOS System Permissions

On a macOS device, it's important to check that the app has the necessary permissions to run its discovery feature. In case it doesn't, you may encounter issues while using MuteDeck. Fortunately, it's easy to check and adjust the permissions manually.

  1. Open your System Settings
  2. From there, click on "Privacy & Security"
  3. Look for MuteDeck in both the "Accessibility" and "Automation" sections of the Privacy settings. If it's not there, simply click on the "+" icon at the bottom of each section, and select the MuteDeck.app file, located in /Applications/MuteDeck/MuteDeck.app

Finally, it's worth noting that these permissions can sometimes be reset when you upgrade either your macOS or MuteDeck, which means you might have to repeat this process from time to time to ensure that everything's working properly.