MuteDeck Help Center

Welcome to the MuteDeck Help Center! Here, you'll find a collection of articles and resources designed to help you get the most out of MuteDeck. Our Help Center contains a wealth of information to help you troubleshoot issues, learn new features, and get the most out of MuteDeck.

Use the search bar at the top right corner, or explore the topics below.


Learn how MuteDeck works, and other general details about the software.

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Getting started with the Stream Deck, Loupedeck, TouchPortal, and Google Meet plugins.

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What to do and what to check when MuteDeck does not recognize your calls.

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# Troubleshooting

There are a few reasons why MuteDeck won't discover your calls:

# 1. The meeting control toolbar is automatically hidden.

There's a setting called Always show meeting controls, which needs to be enabled. There are similar settings in the other conference call apps. Otherwise, MuteDeck will not be able to detect the status.

In Zoom, it's located under Settings -> General -> Always show meeting controls.

# 2. Zoom, Teams, Webex, or Google Meet is set to an unsupported language.

Currently, MuteDeck supports English only for Microsoft Teams, Webex, and Google Meet. Zoom has more support. Here are the supported languages:

Software Languages
Cisco Webex 🇬🇧
Google Meet 🇬🇧
Microsoft Teams 🇬🇧
Zoom 🇩🇪 🇬🇧 🇪🇸 🇫🇷 🇮🇩 🇮🇹 🇯🇵 🇰🇷 🇳🇱 🇵🇱 🇵🇹 🇷🇺 🇹🇷 🇻🇳 🇨

Changing your language for: Cisco Webex (opens new window), Google Meet (opens new window), Microsoft Teams (opens new window), Zoom (opens new window)

# 3. Microsoft Teams isn't recognized until you hover over the controls.

On Windows only, before MuteDeck can see the controls of a Teams call, the controls need to be used. When it first sees the Teams call window, MuteDeck toggles the video twice. It does this using the default key shortcut (ctrl+shift+o). If you have changed the shortcut, please update this file: C:\Program Files\MuteDeck\languages\windows\shortcuts.ini

Open it with a text editor and change this line: