# Licensing

# How does the licensing work?

The mute feature is free always; for the additional features to control your video, sharing, and a quick meeting exit, you need a license. When you first install MuteDeck, you get a 7-day trial of all features.

The MuteDeck software is licensed per computer. For example, if you install MuteDeck on two computers (work and personal), you need two licenses. If you install it on three computers, you need three licenses.

You can purchase a license from mutedeck.com (opens new window). After the order is completed, you'll receive a license code via email. Sometimes email can be delayed, please allow 15 minutes for delivery.

The license code can be entered into the MuteDeck software via the settings:

screenshot

If you'd like to purchase multiple licenses for your team, please contact us (opens new window), we have some team-friendly rates available.

# Can I buy this for my team?

Yes, we have license plans available for bulk purchases. Please contact us (opens new window) to get the ball rolling, thanks!

# License Recovery

When you purchase a MuteDeck license, the email confirmation contains your license key. If you lose that email, you also automatically get an account on mutedeck.com (opens new window) containing your license key. To get access to your account, reset your password (opens new window) first.

After you've logged in, click on the Your MuteDeck (opens new window) link in the navigation menu on the top right. You'll see your license(s) there with details about the purchase.

license portal

# Deactivating or Moving a License

When you've activated a MuteDeck license on one computer, it can be moved to another computer. There are two ways:

  1. Deactivate the license via the MuteDeck software.
    1. Open the settings (sliders icon).
    2. Click the "Deactivate License" button.
  2. Deactivate the license via MuteDeck.com (opens new window), when you do not have access to the old computer.
    1. Log into MuteDeck.com (opens new window) and go to Your MuteDeck.
    2. Click the trashcan icon next to the computer you want to deactivate (see the screenshot above).

# Finding your invoice, adding billing details, and VAT refunds

Find your MuteDeck purchase invoices by clicking the "View receipt" button in the order confirmation email from Paddle. Emails from Paddle are typically titled “Your MuteDeck receipt”.

paddle receipt email

# Updating billing and VAT details

To add billing and VAT information to your invoice:

  1. Click "View receipt" in the Paddle order confirmation email.
  2. On the invoice page, click "Add address & VAT Number".
  3. In the "Edit receipt information" popup, input your details.
  4. For business purchases, mark "This is a business purchase" to add a company name and VAT or other sales tax number (optional).
  5. Enter your VAT number (optional) and address.
  6. Save your changes.

If you've entered a VAT number, Paddle will automatically refund the VAT amount after your VAT number is validated.

paddle invoice

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